endstream endobj 573 0 obj <>/Metadata 63 0 R/Pages 570 0 R/StructTreeRoot 84 0 R/Type/Catalog/ViewerPreferences 581 0 R>> endobj 574 0 obj <>/MediaBox[0 0 960 540]/Parent 570 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 575 0 obj <>stream Finally, tap the trash can icon in the lower right hand corner of the screen. Tap "Send" to forward. The account will then be verified and upon returning to the Ballpark app, the fan will have access to their tickets. Then click "Enable Notifications" to get alerts while at T-Mobile Park. Fans can then "Send" or "Resend" the verification email to their MLB account OR enter the email address of a ticketing account which (s)he wants to verify in order to access tickets. Tap on a row the green ticket icon to purchase tickets. If you are unable to access purchased tickets via MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app, please contact the Box Office for immediate assistance. This will launch the ticket in scan-view. When you download the Ballpark app, you will need to create or log in with an MLB.com account. An Official Check In can occur if youre currently attending an event and are physically at the ballpark. The sender will find the event for which they're looking, and tap on it. After you submit your request through the app, youll be sent anemail from the MLB or your team asking if you want to link your Team Specific and Ballpark accounts. hbbd```b``v@$3@%$=t'
Sometimes relinking your ticket account will help display your tickets.
Tapping on the event will allow you to see your ticket status and manage forwards. Once your email has been verified, you can use the different features and functionalities of either Ballpark app or My Tickets to manage your tickets. You can do this by swiping down on the Tickets Tab page.
If you have used another email aside from your MLB login to purchase tickets, you may enter it here and complete the same verification process to allow access in the Ballpark App. The Profile section will allow you to verify your ticket accounts, modify your favorite team(s), and set notification settings. On the Today tab, click Go to your MLB account at the bottom, If your email has not been verified for ticket access, tap Resend. From the Team tab, fans will have access to search and filter for concessions, bathrooms, and other areas of interest by using our completely redesigned Maps experience. Time to pull out all those old ticket stubs! From the "MLB Account" page, fans can tap on the "Remove" link. If you have any questions about the "Wallet" tab, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message. The recipient will arrive at a webpage to accept the ticket(s). They can be added as early as 3 hours ahead of game start, and will allow you to unlock any ballpark promotions and offers being offered for that event. For Clubs or venues that do not support the additional features, the ability to view and present tickets for entry will remain available through the "Wallet". If a phone number is selected, you will be able to forward the ticket through a text conversation. A check mark will appear next to selected tickets. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. Please ensure the location services on your device are enabled. Youll want to make sure to claim your tickets before heading out to the ballpark since internet strength can be patchy around the ballpark on gamedays. If the forward has yet to be cancelled, there will be a "Cancel Forward" link next to the individual ticket. Scroll through your favorite teams entire schedule. I am so far very unimpressed with this app. Access and manage your existing inventory of tickets. I could not be less satisfied. The Ballpark App may need to be refreshed in order to view your tickets. Do I need to verify it again?No. #POdY*SVbaE The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks.
Follow steps to verify your email address through your personal email inbox. A confirmation message will be displayed confirming the user wants to cancel the forwarded tickets. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view. Tap the "Forward Tickets" button and choose your delivery method. Fans who receive ticket invitations can claim the ticket and load it into the MLB Ballpark app. Your account can be found in the Ballpark app under settings on the Today tab or by going to RaysBaseball.com/myaccount. Please note, the photo will be permanently deleted from your check-in and My History. Navigate to your teams schedule to view events and purchase tickets by tapping on the Schedule tab in the subheader at the top of the Team Tab.
Once selected, the individual's name and email address will be populated. If you believe an error has occurred, you can tap on the Refresh button to refresh the information in an attempt to better locate you. Tap the profile icon in the top left of the Home tab, Make sure the email addresses you use to purchase tickets are listed under My MLB Account Emails, Send the verification email for the corresponding email, A verification email will be sent to the email address requested. I clicked for you to send me an email verification and I get an alert, which says, Due to technical errors a verification email could not be sent. If I click retry I just get the same alert. To delete, tap on the check-in. Tap on the "selection circle" to the left of the ticket that you wish to forward. This verification email expires in 15 minutes, so youll want to make sure to grant access shortly after youve requested it. If not, tap on the team name filter to change. The sender should now see a "Cancel Forward" button located directly on the ticket.
572 0 obj <> endobj ballpark To claim MLB mobile tickets you have purchased from SimpleSeats, you will need to make sure you have created an account with the MLB Ballpark App and linked the account with the email you used to make your ticket purchase. From your list of tickets to an individual event, you have the ability to forward those tickets to another person via email or link. Troubleshooting To Claim MLB Mobile Tickets, How to Get the Best Prices on MLB Tickets. The sender should now see ALL of their forwarded tickets for that event. Note: The ticket can be forwarded via email [via Email] or via link [Share Link]. 580 0 obj <>/Filter/FlateDecode/ID[<3CD837564494DA49877C91987BF72561>]/Index[572 16]/Info 571 0 R/Length 66/Prev 1179906/Root 573 0 R/Size 588/Type/XRef/W[1 3 1]>>stream The My History section will allow you to view a snapshot of your attendance at games and events in MLB venues, which is recorded into your MLB/Club.com account. Verify your email address you used to purchase tickets within the app to allow you to see and manage your tickets easily. For inquiries about Club loyalty program usage, your account, tickets, reward points or stored value (eCash), please review the specific contact information for the club which is listed in the application. Weve combined both the previous Wallet & Buy Tickets tabs. Download the free MLB Ballpark app on your phone. Unlocked offers are a result of a successful check-in. Tap on the Tickets tab in the navigation bar.
Then make sure you have verified the email associated with your tickets and have selected the Rays as your favorite team. Monday through Saturday, 12 p.m. to 12 a.m. The Wallet FAQs have additional information about locating tickets. If you have logged into the app and verified your email address but still dont see your tickets, you can try the following steps: SimpleSeats is the place for Houston sports fans to buy tickets at the lowest prices. Once an Official Check In has occurred, fans can access any unlocked offers directly in their wallet. For any questions, contact us at 1-888-FAN-RAYS. The ticket will be moved into a "Pending" state until the ticket is accepted. This view will display your event information, seating information, and account information. What if I don't receive the confirmation email or my ticket account is not found?Make sure that you entered your email address correctly and that it is the address associated with your ticket account. Any photos associated with the check-in will also be removed. From the Ballpark app Settings, navigate to the "MLB Account" page by tapping on the settings icon in the top right corner of the "Home" tab. Copyright 2022 SimpleSeats Blog | Powered by Astra WordPress Theme. I already verified my email address. To edit, tap the Edit button in the top right corner. While adding an Historic Check-In does not unlock any promotions or offers, documenting your past events will allow you to see your updated personal stats including your own win-loss record in your My History. However, if you arent able to verify your email in time, you can always send another verification request through the app. In the top right corner, youll tap on the Offers icon. If this is your first time accessing your tickets through the MLB Ballpark app, you may need to verify your email. If you are having trouble locating or accessing your ticket account, please contact us at or 1-888-FAN-RAYS, How do I verify my email address?Please check your email inbox for a message from MLB.com. If you delete a game, it will no longer display in your History nor count towards your personal Ballpark stats. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. On gameday, your Home screen will display your game tickets, giving you easy access to view and scan for entry. Clubs offer additional digital ticketing features which will allow you to purchase new tickets, present existing tickets at the ballpark for entry, and forward ticket inventory to and from individuals directly from the MLB Ballpark app "Wallet" section of the "Tickets" tab. Once in Forward History, the sender should tap on the Team dropdown and select the Home Team of the event they wish to see. Youll be able to use the Ballpark App to access and manage your mobile tickets. Make the most of your time at the game with maps and directories, digital companion games (at select ballparks), and information to enhance your experience while at the game. Youll want to select Yes, Grant Access in order for your accounts to officially link. Please be advised that not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available. To track your sent and received forwards, simply tap on the ticket forward icon in the top right corner of the Tickets tab. The sender taps the button. Once the sender taps the "Cancel Forward" button, a confirmation message will be displayed confirming the sender wants to cancel the forwarded tickets. . [Suggested Previously Used Forward Emails] - A list of emails you have successfully completed a forward to in the past may appear here. %%EOF
Additional ballparks will be added as they become available. The location of this module on the team tab differs from club to club. The Ballpark Team Page allows you to view detailed information about any Major League ballpark, as well as events taking place throughout the year. If you are a member of a participating club's loyalty program, you can associate that program with the MLB Ballpark app by navigating to the team page, and tapping on your team's program module. Follow these steps to verify your email: How to Verify Email in the MLB Ballpark app on the login screen. For any "Wallet," ticketing account, inventory and support inquiries, please contact the Club Box Office for immediate assistance. If you are signed in with the MLB/Club.com account associated with the loyalty program, you will be taken to the program page where you can view your account information, tickets, reward points and stored value (eCash). If you have any questions about ticketing, please see the MLB Ballpark Digital Ticketing section in the FAQ below. To do this, go to the Settings Tab, select Ticket Accounts and unlink and then relink the account. [Select from Contacts] - Your device's Contacts will appear, giving you the ability to select a contact and then the contact's email address or phone number (if stored in your device). To do so: If you would like to check-in retroactively to a game youve attended in the past, you can now do so. From this section you can also view statistics about your Stadium visits, photos, and attendance history. Filters allow you to narrow down the full schedule to just view home games, or navigate to another teams schedule. Lc|%Nv@`bWTH;Ny5isW/Oude?{)VG7oi~l__b"p;dC`XY` | B
Downloaded the app last July, when I bought tickets for the Mets v Pirates.The app is good, user friendly and I will be using it again.It even works where I live in the Falkland Islands & our internet is really really bad. Forwarded tickets are easily identifiable by the forward arrow icon next to them and the forward status description below the seat information. Tap on "Forward Tickets" at the bottom of the screen and choose your delivery method. You will automatically complete an Official Check In by simply opening up your Ballpark app at the park at the time of the game.*. What is the bag policy for my sports event? This will bring up a "Remove" option to the right of the email address. Location access can be turned on from the top right of the Home tab. All rights reserved. The sender can revoke the forward until it is forwarded again or scanned for entry. Tap on the "selection circle" to the left of the tickets that you wish to forward. MLB Ballpark app Verify Email Tap on a row with the green ticket icon. Once your MLB Ballpark App account is linked, youll be able to see your tickets in the app. Youll notice a Delete Game button at the bottom of the screen. [via Email] - An email address is required; a name and message are optional. The sender logs into the Ballpark app and taps into the "Tickets" tab. Make changes to your notes or seat information and tap Done. By simply verifying your email, Ballpark will automatically accept any forwards that were in progress to that email. On the Scan View, the sender can tap the "Cancel Forward" button located directly on the ticket.). For all inquiries regarding ticketing accounts, inventory, verifying or ticket presentation, please contact the Club Box Office for immediate assistance. If the ticket policy allows for cancelling, the sender can tap on the "Cancel"/"Recall" button along the right side. Customer Support remains open until the conclusion of the last game each weeknight. After logging in, make sure your email is verified. Select the game to which you want to buy tickets. During the verification process, if you've incorrectly added the wrong email address OR would like to remove a secondary account that you've linked to you can do so within the app by: Important Note: While you can remove secondary email addresses, users cannot remove their primary email address (the one used to login to the Ballpark app). For additional information on how to setup and use the new MLB Ballpark digital ticketing features, please see the "MLB Ballpark Digital Ticketing" section below. If you are having trouble receiving the email, be sure to check spam and promotions folders. mobile ordering for select clubs. LearnMore. Quickly access your tickets at the ballpark via the "Home" tab, which is the default tab in the app, or through the "Wallet" section of the "Tickets" tab. To verify your email address, tap the profile icon from the top left of the Home tab, and ensure your My MLB Account Emails include the email addresses you use to purchase tickets. From the Ballpark Tickets tab, fans will have the ability to access your unlocked offers by tapping on the Offers icon in the top right corner. If you have multiple tickets or parking passes, you can swipe through them in "Scan View" or access them in list view from "Wallet".