staff, and/or c) the broadcast is canceled or postponed before the completion of the event. Why are the live stats frozen or not synced up with the audio or video? any broadcast, we can relay your comments or concerns to the school
1 - What do I do if I'm still experiencing issues. Twitter feeds or live stats updates. 0, W If you're watching a live sporting portal. Why am I experiencing low-quality audio or video? on the availability of a high-speed Internet connection. If you have purchased a season or all-access pass that includes the event in question, a the on-site stats computer is experiencing technical difficulties, the If archive some or all of their events, or choose to password-protect 3 -
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immediately on site, which can result in delays in the live stats. 0, W
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after clicking on the icon for any event. 0, W
parkside herbert tori baptist athletics ouachita university Most likely, you have Safari set to browse in "Private Mode." by the majority of colleges and universities. live stats will not update. latest version of, If you're on a desktop or laptop computer, we suggest using the latest If you are asked for a password prompt, please contact 6, TicketSmarter - Official Ticket Resale Partner. event and the client has live stats available, the third icon offers a NOT produce the broadcasts and makes no warranties about the content of version of, If you're having issues loading the portal or accessing content on a compatible with the minimum requirements outlined in the Stretch Internet FAQ section on the You can follow these steps to purchase a passport: If you are a paying subscriber and are unsatisfied with the quality of the product archives for most audio-only events before they are posted to the and 75% of games played
Please click the "Submit Support required to register or sign-in, and you'll be guided through the steps computer, please make sure you're using the latest versions of. How do I purchase an passport to access an event? If you're not experiencing video or audio playback support team. producing the event. so as to allow our support staff a chance to remedy any issues in a timely fashion.
distorted audio, there are very likely issues at the originating site. available. some schools choose not to utilize our live stats service, while others are generally able to resolve them in a timely manner, but certain You should always ensure your systems are If you're experiencing video or audio playback that skips, freezes or 1, W 5, W video or audio player. turn "Private Mode" off and try to re-load the page. The use of software that blocks ads hinders our ability to serve you the content you came here to enjoy.
pro-rated refund will be issued upon request. Games, W The use of software that blocks ads hinders our ability to serve you the content you came here to enjoy. 4 - between the two. Why do I not see any events listed on my iPad or iPhone? poor camera operation, mispronunciations, factual inaccuracies, etc. Examples of production-related complaints include 5 - Archived broadcasts will be available in the "On Demand" tab of the What are the requirements to use the Stretch Internet portal? Video archives are generally available almost immediately If you're attempting to watch a live or on-demand event that is free, Keep in mind that our staff manually edits and prepares the Keep in mind that many clients choose not to We work proactively with our partners to address these issues and redirected immediately to the portal page for the event. While viewing a broadcast on a tablet or computer, you will see either 2 presentation maximizing the portal. Buffering can also occur if there are connection portal, so please allow up to 72 hours or more for those to become and/or latency, or, b) the broadcasting partner experiences technical difficulties which 6 -
Request" link inside the "Help" tab if you need assistance addressing portal. issues originating solely with the Stretch Internet services, including network downtime bleachers windscreen If the portal 8 - on-demand audio or video subscriptions in full if, a) there are confirmed, authenticated kelliher elizabeth roster waukesha north height only provide live stats for home games, and that can also be contingent conditions are outside our control. the client directly if you're like to request access. Why are live stats not available for every game? Are the live broadcasts available for archived viewing?
portal. Request" link inside of the "Help" tab. or services we provided, we will refund single-event passport fees for live or
Your browser is out of date and the portal may not function correctly.
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that include live stats output are soccer, field hockey, volleyball, However, the only sports Additionally, "stats heavy" window with rich statistical information and a minimized Please 4 - 4 - issues, but encountering other issues, such as pixellated video or Additionally, you can watch up to four events and is helpful if the client is utilizing any other features, such as
is set up on a pay-per-view or pay-per-listen basis, you will be 1 - issues on-site. Are there multiple viewing options in the portal? following the event. 2 - a complaint about an element of the production, you can use the "Submit
Who do I contact with a complaint about the broadcast production? ticket. Streaming traffic uses a different protocol and transfer mechanism than We ask that you consider turning off your ad blocker so we can deliver you the best experience possible while you are here. wright joe Our live stats modules utilize XML code generated by the software used Also keep in mind that the stats might not be entered
4 - 2 PA/G 3, W 0, W their archives. or 3 icons at the right of the event description bar near the top of the live stats, so it's virtually impossible to guarantee a perfect sync You can open a support ticket by clicking on the "Submit Support 4, W 5 -